Ready to ship in 1-3 business days
from United States (US)
Normal shipping days are Monday, Tuesday, and Fridays but due to Thanksgiving, orders after 2 pm on Monday the 23rd will ship out Friday the 27th. We apologize for this but rest assured this decision was made solely for the sake of your order arriving safely.
live arrival guarantee shipping only applies if your temperatures are between 40 degrees and 85 degrees. Any temperatures below 40 degrees or above 85 is ship at your own risk, Also please consider having your order to be delivered and held at your local post office. If you would like to pay and have your shipment put on hold due to temperatures please contact us to make arrangements. Also, you can opt to have your items shipped via FedEx 2 day express. Our goal is to get your order to you alive and well.
Please note any packages being held at your local post office must be picked up in a timely matter or it voids the live arrival guarantee. This will guarantee your culture and make sure they arrive safely.
Due to the nature of the products, No refunds will be given.
We generally do not offer refunds unless the animal is delivered to a FedEx hub and picked up within one hour. If at that time the animal is deceased, the vendor will be required to refund payment. Other than that, we cannot guarantee proper care after delivery and any requests will be taken on a case by case basis. Please email [email protected] if you are not satisfied with the vendor resolution.