When you order from one of our vendors, we will help answer any questions, please don’t hesitate reaching out. If you want to reach a vendor directly, you may browse to their page here. We will do our absolute best to ensure your animals or plants arrive safely. This includes requiring overnight shipping for any live animals.
For individual store policies please check with the vendor, but overall we guarantee live arrival; beyond that we will try to help you get set-up but you must be prepared to keep your new friends alive. This includes being ready with proper food, vitamins, and housing. Most of our vendors will hold your animals for up to a month if you need some time to get ready. We cannot guarantee animals survival beyond the delivery window so make sure you reach out immediately when you receive your package if there are issues.
If you do need help or advice on Dart frog care or Tree Frog Care, we have created some care sheets, but please don’t hesitate reaching out to our admin team, we have experience with a wide range of animals and plants, and if we do not know the answer to your question, our vendor network is also a fantastic wealth of information, which we can tap into to help you along the way.