All Live Orders ship M0n-Wed, other orders will ship next day unless specified under the vendor details.
Our froglets all come with our Gold Standard Guarantee as well as our Live Arrival Guarantee. You must call or message us to arrange for shipping or we will contact you within 4 days of purchase. Frogs may only be shipped Overnight Priority. We do not ship outside of Texas November 21-January 10 due to the holiday package traffic. We ship across the US January 10-November 20. Please find your nearest Fedex or UPS Hub to ship to, or plan to be home to receive your package. Please also check your weather and only have your frogs shipped when your temperatures are between 40-90 degrees F on both the day of shipping and receiving. We pride ourselves on having the most advanced packaging in the industry, so rest assured that your frogs will arrive safely.
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We generally do not offer refunds unless the animal is delivered to a FedEx hub and picked up within one hour. If at that time the animal is deceased, the vendor will be required to refund payment. Other than that, we cannot guarantee proper care after delivery and any requests will be taken on a case by case basis. Please email email@example.com if you are not satisfied with the vendor resolution.
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